Privacy Policy
Last updated: 1 April 2026
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, location, and profile content. When you use the Platform, we also collect usage data such as pages visited, searches performed, and interactions with other users.
2. How We Use Your Information
We use collected information to: (a) provide and improve the Platform; (b) match customers with relevant masters; (c) send transactional and service-related communications; (d) enforce our Terms of Service; (e) comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We share information with other users only as necessary to facilitate services (e.g., displaying a master's profile to customers). We may share data with service providers who assist in operating the Platform, under confidentiality obligations.
4. Cookies and Tracking
We use session cookies to maintain your login state and essential Platform functionality. We do not use third-party advertising trackers. You can disable cookies in your browser settings, but some features may not function correctly as a result.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting support. Some data may be retained for legal compliance purposes.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing. To exercise these rights, contact us at privacy@servex.com.ua. We will respond within 30 days.
7. Security
We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No system is completely secure, and we cannot guarantee absolute security of your data.
8. Children's Privacy
The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data being collected, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of the Platform after changes are posted constitutes acceptance.
10. Contact
For privacy-related questions, contact our Data Protection Officer at privacy@servex.com.ua.